CPIM Practice Exam

What does poka-yoke refer to?

1. Techniques designed to enhance product marketing

2. Methods used to improve customer service

3. Mistake-proofing techniques to prevent errors

4. Tools for financial analysis

The correct answer is: Mistake-proofing techniques to prevent errors

Poka-yoke refers to mistake-proofing techniques that are specifically designed to prevent errors in manufacturing and service processes. The concept originates from the Japanese term that translates to "mistake-proofing" or "error prevention." By implementing poka-yoke strategies, organizations can create systems and processes that automatically prevent inadvertent errors or make them immediately apparent. This approach not only enhances quality and efficiency but also reduces the need for rework and inspection, ultimately leading to improved overall performance and customer satisfaction. This focus on eliminating mistakes underscores the importance of quality management and continuous improvement in industry practices.